Once we have received your order we do our best to pack and send your order out within 2 working days.
Parcels are sent by Royal Mail second class.
You are responsible for ensuring that you enter the correct delivery address into the system when you place your order. We will send the parcel to the shipping address that you provide when you place your order. Unless we are able to recover an incorrectly addressed parcel, we will be unable to reship the items or provide a refund.
Orders will be sent to one address only. We are unable to split the contents of one order to send out to multiple addresses. If you wish for items to be sent to different addresses, please place two separate orders so that the postage can be charged accordingly for each parcel.
PLEASE NOTE THAT WE DO NOT POST OUT TO NORTHERN IRELAND, IRELAND, THE SCOTTISH HIGHLANDS, ISLE OF MAN OR THE CHANNEL ISLANDS.
MISSING / LOST DELIVERY
If your parcel does not arrive within the stated time frame above, please contact us at firstname.lastname@example.org
MISSING OR INCORRECT ITEMS
Normally, one person picks your order and a second person packs it. This gives us a double check that all items are present and correct. We also tick off every item on your order sheet as we pack it into your box, giving us a third check.
Small items can easily get lost amongst the packing peanuts. If you think an item is missing, please empty all of the filling and check carefully through it as often a 'missing' item will turn up with a more thorough inspection.
However, in the event that a mistake has been made and an item is missing or incorrect, please contact us within 48 hours of your parcel being delivered.
A photograph of your order sheet
A photograph of the box that it arrived in.